A large number of companies have a multi-cloud environment, with the majority embracing hybrid cloud as well. These environments, which span on-prem data centers and multiple providers’ infrastructures, are complex to monitor and manage. With lean ITOps teams struggling to keep up, it’s no surprise that cloud data breaches are on the rise as well.

One of the core challenges ITOps teams face is that they attempt to monitor and manage rapidly evolving cloud infrastructures with traditional tools and manual processes. As workloads grow, things slip through the cracks, resulting in overspending, outages, or security incidents.

AIOps offers a solution to this problem, using modern technology to scale and streamline cloud management. This article explores how AIOps can enhance ITOps in hybrid cloud environments and how organizations can get started with their transition.

Understanding ITOps Challenges

Cloud infrastructure enables companies to embrace the DevOps mindset of rapid iteration and deployment. However, these hybrid cloud environments also create significant challenges for IT teams, including:

Traditional ITOps is ill-suited to the rapidly expanding corporate cloud. Often, ITOps is heavily reliant on manual processes, which can’t keep up with cloud expansion and evolution. The transition to AIOps is necessary to keep pace with IT’s changing role.

The Key Pillars of AIOps

AIOps addresses the challenges of ITOps using modern technology. The primary components of AIOps include:

AIOps and Hybrid Cloud Management

Hybrid cloud introduces new challenges for ITOps teams that traditional approaches cannot solve. Some of the benefits AIOps brings to hybrid cloud infrastructure management include:

How to Get Started with AIOps

The shift from manual AIOps to automated AIOps can be a large one for an ITOps team. Following AIOps implementation best practices can streamline deployment and help you maximize return on investment.

Assessing Existing ITOps Processes

AIOps is intended to enhance ITOps processes. Before this is possible, your team must clearly understand the deployment’s goals and the potential benefits AIOps can bring. Some key steps include:

Selecting AIOps Tools and Technologies

The team should now have an understanding of what it needs in an AIOps solution. The next step is to evaluate available AIOps solutions to determine the best fit.

While this process may differ based on business needs, one important consideration is to select tools that are effective in hybrid cloud environments. On-prem and the various cloud providers’ environments all have different requirements, levels of control, and hosting capabilities. The AIOps solution must be compatible with all these environments. Otherwise, it creates silos and becomes just another tool for the team to manage.

Training and Skills Development

Transitioning from ITOps to AIOps requires training ITOps teams. With AIOps, you’re introducing a new tool with the ability to eliminate or streamline many of these manual processes. To assist ITOps team members with making the change, implement training on AIOps concepts and to help them build proficiency with the new technology they will be using.

Deploy AIOps with A&I Solutions

Hybrid cloud infrastructure creates significant business challenges as corporate IT ecosystems rapidly scale and evolve. AIOps has the potential to help you overcome these challenges by using ML and automation to eliminate manual processes and proactively address potential issues.

A&I Solutions can help your organization begin its transition from ITOps to AIOps. As a Broadcom Partner, we have extensive experience in deploying and optimizing AIOps solutions for companies of all sizes and industries. Broadcom AIOps solutions, such as DX Operational Intelligence (OI), DX Application Performance Manager (APM), and DX Unified Infrastructure Management (UIM) can help you streamline and simplify your IT operations and gain advanced insights into cloud apps and infrastructure. To take the first step on your AIOps journey, book a demo or talk to an A&I team member today.