A&I Telehealth Module Handles 5,000+ Virtual Visits/Month
How A&I Solutions transformed disconnected virtual care into a fully integrated telehealth experience, enabling providers to manage over 5,000 virtual visits every month through a single clinical workflow.
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Scaling virtual care through an integrated telehealth platform
The client is a U.S.-based multi-specialty outpatient provider group operating twelve clinics with growing demand for virtual healthcare services. Their existing telehealth solution relied on a third-party video platform that functioned independently from scheduling, documentation, and patient records, creating fragmented workflows for both providers and patients.
To create a seamless virtual care experience, the client partnered with A&I Solutions to develop an integrated telehealth module within its clinical platform. The solution unified scheduling, video consultations, clinical documentation, and patient engagement into a single workflow capable of supporting thousands of virtual visits every month.
Unifying virtual care into everyday clinical workflows
The Challenge
- Telehealth operated through a separate video platform disconnected from scheduling and the EHR.
- Patients experienced a complicated and inconsistent process for joining virtual appointments.
- Growing virtual visit volumes created additional administrative work and limited operational visibility.
Our Solution
- Embedded telehealth directly into the clinical workflow with integrated scheduling and documentation.
- Delivered a simple, mobile-friendly patient experience for joining virtual visits.
- Built scalable cloud infrastructure capable of supporting high-volume virtual care.
Cloud-native telehealth architecture built for connected care
A&I Solutions developed the telehealth module using Microsoft Azure, WebRTC, React, React Native, FHIR R4 APIs, HL7 v2.x messaging, Azure API Management, OAuth 2.0, Role-Based Access Control (RBAC), Single Sign-On (SSO), and HIPAA-compliant audit logging. The architecture connected scheduling, patient records, video consultations, and documentation into one secure platform while supporting high concurrent virtual visit volumes.
Custom EHR development for scalable virtual care
A&I Solutions developed an integrated telehealth module through custom EHR development, allowing providers to schedule appointments, conduct WebRTC-based video consultations, access patient records, and complete documentation within a single workflow.
The platform eliminated disconnected systems while creating a seamless experience for both clinicians and patients. Through the A&I Solutions EHR delivery, this implementation demonstrates how custom EHR software can simplify virtual care delivery while supporting high-volume telehealth operations.
1. Integrated virtual care workflow
The telehealth module unified every stage of the virtual visit into one connected experience.
- Unified scheduling for virtual and in-person visits
- WebRTC-powered secure video consultations
- Real-time access to patient records during visits
- In-workflow clinical documentation
2. Connected patient and provider experience
The platform streamlined telehealth operations while maintaining a consistent patient experience.
Simple web and mobile access enabled patients to join virtual visits quickly with minimal technical barriers.
Providers scheduled, conducted, and documented virtual visits without switching between multiple applications.
Unified reporting provided insights into both virtual and in-person care across all clinic locations.
Microsoft Azure, WebRTC, OAuth 2.0, Role-Based Access Control (RBAC), Single Sign-On (SSO), encrypted data transmission, and HIPAA-compliant audit logging protected patient information while supporting secure virtual care.