A Team of Certified Experts

As a longtime leader in the IT software and services industry, A&I is uniquely equipped to help you with whatever your technology challenges may be. Our entire tech team is certified in their respective fields, possessing both the knowledge and hands-on experience to help our customers achieve real, tangible results. In fact, two of our very own IT ninjas, Tim Higgins and Paul Stege, recently received Broadcom’s prestigious Knight Certification, joining a small and elite group of Technical Partner Professionals who have consistently demonstrated their product knowledge and are considered to be the best of the best. Read on below to find out more about the Broadcom Software Knight program and what sets A&I’s Knights apart from other IT professionals.

What is the Broadcom Software Knight Program?

The Broadcom Software Knights program is an invitation-only program designed to award and distinguish Broadcom partner consultants who have proven their technical expertise and who show a strong passion for Broadcom products. Broadcom describes Knights as “the most elite group of Partner Technical Professionals.” In fact, being named a Knight is the highest level of recognition that can be earned as a Broadcom partner. 

Knight Qualifications

Broadcom’s Software Knight title is bestowed on individuals who prove to be masterminds of Broadcom Software solutions. To qualify for knighthood, individuals must achieve the following:

• Proven sales and technical skills, including design, implementation, service, and/or support capabilities 
• Multiple certifications earned through a third-party exam verifying their understanding of key implementation and configuration concepts
• Show extensive sales expertise in Broadcom products and be skilled in performing proof-of-concepts
• Active participation in Broadcom Software trainings and events
• Frequent knowledge sharing with the Partner community at large

The Benefit of Working with a Broadcom Software Knight

Having an elite group of software gurus as your IT partner is a key step to effectively managing software solutions. When you work with a Knight-certified IT consultant, you’re guaranteed advanced professional support and guidance to help you architect the best technology solution for your business. Unlike other IT consultants, Knights know Broadcom software inside and out and can anticipate and plan for both present and future needs.

Meet Our Knights

A&I is extremely proud to have not one, but two, Knights on our team, both of whom hold multiple Knight certifications. Get to know our Knights below, and let us show you what working with a highly-skilled Knight can mean for your business.

Tim Higgins

Sr. Solutions Architect

Knighted in: Test Data Manager (TDM) and Application Performance Management (APM)  

Tim Higgins has been with A&I Solutions for over 11 years and has worked with software for over 30 years! Fueled by copious amounts of coffee, good music, and all things tech, Tim takes pride in utilizing his extensive IT background to support A&I’s diverse technical needs. While he has vast experience in many different software solutions, his specialty is DevOps and Monitoring products. From presales support to creating POCs and helping solve customers’ unique technical requests, Tim is always willing to lend a hand wherever he can. Working with software for 30 years has allowed Tim to understand Broadcom’s products from a business point of view as well as a developer’s.

Paul Stege

Principal Architect

Knighted in: DX NetOps and DX Unified Infrastructure Management (UIM)     

With over 20 years of experience developing and executing IT strategies, Paul Stege provides the hands-on support, technical knowledge, and forward-thinking vision to transform and simplify business processes while delivering bottom-line, measurable results. As a former CA Technologies IT executive, Paul knows technology inside and out and possesses both the technical expertise and business insight to drive better outcomes and help companies reach their strategic, long-term goals. At A&I Solutions specifically, he is the primary technical lead for our DX NetOps and DX UIM customers and has helped dozens of customers enhance their IT operations.

Achieve More Efficiency and Better Results 

Choosing to work with A&I and our insanely skilled Knights will ensure you get the most out of your technology investment. Tim, Paul, and the rest of our IT team are industry leaders who know how to leverage technology to drive success. Their long list of skills, wealth of experience, and understanding of Broadcom Software solutions are simply unmatched. 

Let us help you achieve more IT efficiency and stay ahead of the curve. Talk to one of our IT specialists to discover how we can help you achieve more.

The post Knighted and Ready To Serve appeared first on A&I Solutions.

However, scaling up these operations may not be the first thing to consider when considering growing your business. You may focus on getting new clients, ensuring you’ve nailed sales processes, and improving lead generation. While sales and growth are undeniably important, there are some clear signs that it’s time to scale up your business IT operations. 

So if you notice these eight signs, it may well be time to start thinking about ways to improve existing systems or implement new ones to ensure smooth running.

Manual Processes Costing You Time and Money

Manual processes are prone to error, costing you lost sales and dissatisfied customers. Manual processes are also expensive. They require additional resources like human resources, equipment, and specialized training. 

In addition, manual processes often result in longer lead times than automated ones, resulting in missed opportunities for your business. These processes can take more time and processing power, especially repetitive tasks. 

The Right Technology Is Missing From Your Stack

Is your current technology supporting your daily business needs? Is this technology streamlining your tasks or slowing them down? Are you facing constant downtime due to technology failure? 

There are several reasons behind having the wrong technology in your organization. It could be poor implementation and maintenance, overutilization, the tasks becoming more complex than the technology can handle, and misaligned technology with your organization’s objectives. If you don’t have the right technology, you must find a way to get it.

You’ve Hit A Wall With Your Technology Providers

If you’re not getting what you need from your technology providers, it might be time to look for something better. It’s possible that the provider has too many customers or lacks the proper technical support to offer the level of service and expertise you need to run your tasks smoothly. 

Perhaps the provider isn’t offering the right level of service that allows them to meet your needs at once. These issues can create numerous problems down the line if you fail to address them promptly.

Your Security Measures Are Outdated

A recent FBI report revealed over 800,00 cyber crime complaints from numerous organizations. It’s crucial to ensure that your security measures are up-to-date because they’re one of the most critical factors in protecting your business. You could face cybersecurity threats such as digital supply chain attacks, data security breaches, zero-day exploits, identity theft, distributed denial-of-service (DDoS) attacks, and ransomware attacks. 

Suppose you don’t have any form of software or hardware protection in place. In that case, hackers could access sensitive data about your customers and take advantage of that information for financial gain.

Your Staff Is No Longer Effective

The people who work for you are your most important asset. If they’re not productive, it’s costing you money and other resources. When they aren’t productive, they tend to be less engaged and have a higher turnover rate. Old, obsolete, or poorly maintained IT equipment results in constant downtimes, demoralizing your staff and reducing production.

Further, your employees won’t be effective if your organization’s tasks become more complex than your current technology can handle. 

Your IT Infrastructure Is Unreliable

If your IT infrastructure is unreliable, you will have a hard time meeting your company’s objectives. You need to be able to rely on your systems and know that they will work as expected.

Some common signs of an unreliable IT infrastructure include:

• Delayed data access and other tasks
• Redundant data and applications
• Constant network downtimes 

An unreliable IT infrastructure can severely impact employee and cause client dissatisfaction, high turnover rates, low profitability, and lost business. 

Your Disaster Recovery Plan Is Non-Existent

A Cyber Protection Week Global Report 2022 revealed that over 70% of businesses had experienced downtimes due to data losses. Your data is your business, and losing it might have disastrous consequences. IT disasters are rare and unforeseeable, which is partly why almost 60% of companies fail to document their disaster recovery plans, while 40% lack faith in their existing programs. 

The lack of an effective IT disaster recovery strategy could lead to total data loss, business interruptions, business and client loss, financial losses, loss of reputation, and expensive recovery. 

You Want to Retain Top Talent

As a business owner, you need to retain top talent as it’s hard to find good people in the industry. Employees constantly look for new opportunities that they think will better match their interests and ambitions.

To retain your best employees, you have to give them an environment where they can thrive. No one wants to feel like there are too many roadblocks standing in their way. If your IT operations aren’t up to par, they’ll leave and find somewhere else to grow professionally without struggling daily with technology.

Scale your IT Operations with AIOps

Unfortunately, numerous organizations fail to scale their IT operations as needed. With business operations becoming more complex, it’s essential to invest in automated and intelligent software solutions like AIOps from Broadcom Software which can give your organization the that edge it needs to boost IT operations and achieve more. AIOps solutions from Broadcom successfully combine machine learning and artificial intelligence to deliver end-to-end observability, advanced analytics, and intelligent automation to boost operational efficiency and increase agility. 

Popular AIOps solutions include DX NetOps: a unified network monitoring solution for traditional, SDN, and cloud networks, DX Unified Infrastructure Management (UIM): for full-stack, comprehensive observability,  and Automic Automation: a central service orchestration and automation platform, and more.

The Bottom Line

Considering the negative impact on your business and bottom line, the effort required to scale up your IT operations becomes a no-brainer. You can’t afford to wait, especially if you’re striving to deliver prompt solutions, save resources, and stay competitive in today’s global economy. Contact us for more information on how our AIOps solutions from Broadcom Software can help you drive more business success and minimize IT challenges.

The post 8 Clear Signs It’s Time to Scale Up Your IT Operations appeared first on A&I Solutions.

Upcoming Office Hours:

DX Application Performance Management (APM)

• Tuesday, January 10
• Tuesday, February 7
• Tuesday, March 7

DX Unified Infrastructure Management (UIM)

• Tuesday, December 20 
• Tuesday, January 17
• Tuesday, March 14

DX NetOps & AppNeta

• Tuesday, December 13
• Tuesday, January 24
• Tuesday, February 21
• Tuesday, March 21

DX Operational Intelligence

• Tuesday, January 31
• Tuesday, February 28
• Tuesday, March 28

The post AIOps Office Hours appeared first on A&I Solutions.

• Ability to spot developing issues
• Detect anomalies
• Improve triage time
• …and more!

Check out the video below to learn more. Want to see DX UIM in action? Contact us to schedule a demo today!

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