• root-cause analysis
• real-time data and insights
• comprehensive visibility of user experience, performance, and applications usage from both a real user and synthetic perspective
• …and more!

Want to know about DX APM? Check out this short product video to discover the what, why, and how of DX APM.

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A Team of Certified Experts

As a longtime leader in the IT software and services industry, A&I is uniquely equipped to help you with whatever your technology challenges may be. Our entire tech team is certified in their respective fields, possessing both the knowledge and hands-on experience to help our customers achieve real, tangible results. In fact, two of our very own IT ninjas, Tim Higgins and Paul Stege, recently received Broadcom’s prestigious Knight Certification, joining a small and elite group of Technical Partner Professionals who have consistently demonstrated their product knowledge and are considered to be the best of the best. Read on below to find out more about the Broadcom Software Knight program and what sets A&I’s Knights apart from other IT professionals.

What is the Broadcom Software Knight Program?

The Broadcom Software Knights program is an invitation-only program designed to award and distinguish Broadcom partner consultants who have proven their technical expertise and who show a strong passion for Broadcom products. Broadcom describes Knights as “the most elite group of Partner Technical Professionals.” In fact, being named a Knight is the highest level of recognition that can be earned as a Broadcom partner. 

Knight Qualifications

Broadcom’s Software Knight title is bestowed on individuals who prove to be masterminds of Broadcom Software solutions. To qualify for knighthood, individuals must achieve the following:

• Proven sales and technical skills, including design, implementation, service, and/or support capabilities 
• Multiple certifications earned through a third-party exam verifying their understanding of key implementation and configuration concepts
• Show extensive sales expertise in Broadcom products and be skilled in performing proof-of-concepts
• Active participation in Broadcom Software trainings and events
• Frequent knowledge sharing with the Partner community at large

The Benefit of Working with a Broadcom Software Knight

Having an elite group of software gurus as your IT partner is a key step to effectively managing software solutions. When you work with a Knight-certified IT consultant, you’re guaranteed advanced professional support and guidance to help you architect the best technology solution for your business. Unlike other IT consultants, Knights know Broadcom software inside and out and can anticipate and plan for both present and future needs.

Meet Our Knights

A&I is extremely proud to have not one, but two, Knights on our team, both of whom hold multiple Knight certifications. Get to know our Knights below, and let us show you what working with a highly-skilled Knight can mean for your business.

Tim Higgins

Sr. Solutions Architect

Knighted in: Test Data Manager (TDM) and Application Performance Management (APM)  

Tim Higgins has been with A&I Solutions for over 11 years and has worked with software for over 30 years! Fueled by copious amounts of coffee, good music, and all things tech, Tim takes pride in utilizing his extensive IT background to support A&I’s diverse technical needs. While he has vast experience in many different software solutions, his specialty is DevOps and Monitoring products. From presales support to creating POCs and helping solve customers’ unique technical requests, Tim is always willing to lend a hand wherever he can. Working with software for 30 years has allowed Tim to understand Broadcom’s products from a business point of view as well as a developer’s.

Paul Stege

Principal Architect

Knighted in: DX NetOps and DX Unified Infrastructure Management (UIM)     

With over 20 years of experience developing and executing IT strategies, Paul Stege provides the hands-on support, technical knowledge, and forward-thinking vision to transform and simplify business processes while delivering bottom-line, measurable results. As a former CA Technologies IT executive, Paul knows technology inside and out and possesses both the technical expertise and business insight to drive better outcomes and help companies reach their strategic, long-term goals. At A&I Solutions specifically, he is the primary technical lead for our DX NetOps and DX UIM customers and has helped dozens of customers enhance their IT operations.

Achieve More Efficiency and Better Results 

Choosing to work with A&I and our insanely skilled Knights will ensure you get the most out of your technology investment. Tim, Paul, and the rest of our IT team are industry leaders who know how to leverage technology to drive success. Their long list of skills, wealth of experience, and understanding of Broadcom Software solutions are simply unmatched. 

Let us help you achieve more IT efficiency and stay ahead of the curve. Talk to one of our IT specialists to discover how we can help you achieve more.

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Do your customers get a good experience when they come to your website, or do they end up struggling with down pages, slow load times, and a complex site arrangement that makes it hard for them to find what they’re looking for?

Why User Experience Matters

User experience is a critical part of ensuring that your website meets your customers’ expectations. 88% of customers will not return to a website after having a bad experience with it, which can mean declining sales and overall poor recommendations. 

User Experience Impacts Perceptions

The experience a user has with your website can have a substantial impact on how they view your brand as a whole. A poorly-designed website, including poor organizational structure or glitchy features, can leave users with a poor overall impression of your brand. A professional, high-quality website, on the other hand, may help users have a more satisfying overall experience. 

User Experience Impacts Interaction

If your website takes more than 2-3 seconds to load, as many as 40% of users will bounce away from the website. That means they will never have the chance to experience everything that your website has to offer. Users may also quickly leave your website if they cannot find what they are looking for or if they have trouble accessing key data.

Great User Experience Encourages Retention

Keeping customers is incredibly important for your brand. Repeat customer traffic often has a more substantial impact on your profits than new customers. When customers have a great experience with your brand, including your website, they are often much more likely to stick with your company in the future. It is around six times more expensive to attract a new customer as it is to retain a current one, and repeat customers are more likely to spend more with your brand, so keeping them around is absolutely critical.

A Good User Experience Keeps Those Users With You

When customers have a good experience on your website, they are more likely to stay there. A good user experience keeps them browsing through your content for the information they need or exploring your website for the goods they’re looking for. When they stay with your website, they remain in your sales funnel instead of moving to your competitors’ websites, which means that they are more likely to choose your brand when they are ready to make a purchase. 

How to Optimize Your Website Performance

There are several steps you can take to optimize website performance and ensure that you are providing your customers with a great experience. 

1. Use the Right Tools to Monitor Performance

A website monitoring solution like DX App Synthetic Monitor (ASM) by Broadcom Software can help you easily monitor webpage performance and issues by checking your sites, servers, and apps around the clock. This powerful synthetic website monitoring tool can provide the data you need, when you need it, to keep you informed and help ensure your website is functioning as expected. With Broadcom DX ASM, you’ll be the first to know if your website is down or can then act quickly to fix issues before users are impacted, thus keeping customers and visitors happy.

2. Identify Key Metrics

As you collect more data about your website, you’ll need to identify the key metrics on how users are interacting with your website to truly optimize user experience. You may need, for example, to know more about your load times, or to get insights into user behavior across web and mobile sessions, including what tools users interact with on a regular basis.

DX Application Performance Management (APM) is another solution by Broadcom Software that can give you exactly that. DX APM provides insight into both app performance and users’ digital behavior across web and mobile sessions. It gives you comprehensive visibility across physical, virtual, container, cloud, and mobile applications and delivers analytics-driven insight into the health of key business operations.

3. Speed Up Triage Time

To ensure your website it optimized to its full extent, you need to know not only if there’s a problem, but what’s causing the problem and most importantly, how to fix it. For many organizations, this is one of the most challenging and time-consuming aspects of application management. That’s why it’s beneficial to invest in an intelligent tool like DX APM which utilizes algorithms and machine learning techniques to quickly get to the root of an issue and automatically identify the cause, saving you time and excess troubleshooting.  This means less downtime and errors for your website, helping to ensure the user experience is flawless.

4. Simplify Your Tech Stack

A complex tech stack with multiple tools can increase the problems users may face across your platforms. In order to improve your overall user experience, look for software solutions that will allow you to simplify your tech stack and reduce the number of tools you may have to deal with.  Even better? Find solutions, like DX APM and DX ASM, that can be seamlessly integrated together and can be viewed in one singular dashboard. A unified and compatible set of solutions can make it easier to keep up with your tech stack and ensure a streamlined user experience, with fewer integrations that could cause problems with the regular functioning of your website and apps. 

Take the Next Steps

Ensure your website stacks up to the competition! Contact us today to learn more about our AIOps solutions from Broadcom Software and how they can help improve the functionality and performance of your website and ensure a flawless user experience.

The post Why User Experience Matters: Steps to Optimize Your Website Performance appeared first on A&I Solutions.

Upcoming Office Hours:

DX Application Performance Management (APM)

• Tuesday, January 10
• Tuesday, February 7
• Tuesday, March 7

DX Unified Infrastructure Management (UIM)

• Tuesday, December 20 
• Tuesday, January 17
• Tuesday, March 14

DX NetOps & AppNeta

• Tuesday, December 13
• Tuesday, January 24
• Tuesday, February 21
• Tuesday, March 21

DX Operational Intelligence

• Tuesday, January 31
• Tuesday, February 28
• Tuesday, March 28

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